Avoid Samsung Online store - useless aftersales service

Exceptionally poor online purchase experience. Bought a double door fridge online. When delivered the packaging was intact but when unpacking discovered the fridge was badly damaged - odd as the packaging wasn't. it's now been 6weeks, dozens of calls to the call center to 6 different people, an onsite inspection to confirm the damage but no resolution. 9 separate calls since 16th August calls deliver the same message - "it's been escalated". 3 promises of callbacks from Customer Service management - still waiting.

Final conclusion: Avoid Samsung Online like the plague - I regret ever using them