JG
Joy G
1 reviews | Active since Jul 2020
03 Dec 2021, 15:44
Avoid Samsung electronics
Apartment flooded after service technicians visit to repair dryer in ecobubble machine. Parts replaced during first year. The water seeped into the digital display No one has returned my calls . I have called the company several times and have not received a response.
Helpful (0)
Replies (7)0
Replies (7)
Samsung South Africa's replyOfficial
03 Dec 2021, 15:53Good day Joy ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply03 Dec 2021, 15:53
Official
Good day Joy ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
JG
Joy G's updateReviewer Update
03 Dec 2021, 15:58Ref *** .
JG
Joy G's update03 Dec 2021, 15:58
Reviewer Update
Ref *** .
JG
Joy G's updateReviewer Update
04 Dec 2021, 17:13Kindly call me on ***.
My husband dr s ger is currently abroad.
My husband dr s ger is currently abroad.
JG
Joy G's update04 Dec 2021, 17:13
Reviewer Update
Kindly call me on ***.
My husband dr s ger is currently abroad.
My husband dr s ger is currently abroad.
JG
Joy G's updateReviewer Update
04 Dec 2021, 17:15Please call me on ***.
Dr s ger is currently abroad.
Dr s ger is currently abroad.
JG
Joy G's update04 Dec 2021, 17:15
Reviewer Update
Please call me on ***.
Dr s ger is currently abroad.
Dr s ger is currently abroad.
JG
Joy G's updateReviewer Update
06 Dec 2021, 09:32Ref ***
9.25 am Monday morning
Still no response from your company.?
This is most disappointing and disturbing that a company as large as Samsung has not rep**** or called the negligence of your technicians who flooded my apartment after a call out.
In the event of your company not reverting back to me today I will no other recourse but to take this matter further.
My contact details are *** emai address is ***.
My husband Dr Selwyn Ger is currently abroad and has limited access to receiving calls.
Joy Gordon-Fialkov
9.25 am Monday morning
Still no response from your company.?
This is most disappointing and disturbing that a company as large as Samsung has not rep**** or called the negligence of your technicians who flooded my apartment after a call out.
In the event of your company not reverting back to me today I will no other recourse but to take this matter further.
My contact details are *** emai address is ***.
My husband Dr Selwyn Ger is currently abroad and has limited access to receiving calls.
Joy Gordon-Fialkov
JG
Joy G's update06 Dec 2021, 09:32
Reviewer Update
Ref ***
9.25 am Monday morning
Still no response from your company.?
This is most disappointing and disturbing that a company as large as Samsung has not rep**** or called the negligence of your technicians who flooded my apartment after a call out.
In the event of your company not reverting back to me today I will no other recourse but to take this matter further.
My contact details are *** emai address is ***.
My husband Dr Selwyn Ger is currently abroad and has limited access to receiving calls.
Joy Gordon-Fialkov
9.25 am Monday morning
Still no response from your company.?
This is most disappointing and disturbing that a company as large as Samsung has not rep**** or called the negligence of your technicians who flooded my apartment after a call out.
In the event of your company not reverting back to me today I will no other recourse but to take this matter further.
My contact details are *** emai address is ***.
My husband Dr Selwyn Ger is currently abroad and has limited access to receiving calls.
Joy Gordon-Fialkov
Samsung South Africa's replyOfficial
06 Dec 2021, 09:52Good morning Joy ,
We do apologize for the inconvenience and undue frustration, this has caused.
Your query has been escalated, please expect a call from us.
Kind Regards,
Samsung
NM
We do apologize for the inconvenience and undue frustration, this has caused.
Your query has been escalated, please expect a call from us.
Kind Regards,
Samsung
NM
Samsung South Africa's reply06 Dec 2021, 09:52
Official
Good morning Joy ,
We do apologize for the inconvenience and undue frustration, this has caused.
Your query has been escalated, please expect a call from us.
Kind Regards,
Samsung
NM
We do apologize for the inconvenience and undue frustration, this has caused.
Your query has been escalated, please expect a call from us.
Kind Regards,
Samsung
NM
JG
Joy G's updateReviewer Update
06 Dec 2021, 10:00Please confirm estimated time of call today ? Morning or
Afternoon ?
Afternoon ?
JG
Joy G's update06 Dec 2021, 10:00
Reviewer Update
Please confirm estimated time of call today ? Morning or
Afternoon ?
Afternoon ?