1 reviews | Active since Mar 2017

13 Mar 2017, 21:00

autopage/samsung

<p>I am so furious with autopage and samsung.we have a contract with them and mtn bought them over.i went to Samsung to get my screen fixed because it fell. They said I need proof of purchase.ok I got to mtn to ask them to help they can't they say I must email, phone and continue to call till I get what I want.....I do that for months using my data my air time and my children's time...I get no where, no one can help....I finally go back to mtn and they say i can use proof of purchase so then I felt a bit of relief..I go to Samsung to only find out once again I can't use that by this I am angry...I have had so much patients for months of fighting and calling to get help and no one can help.....by this time the phone has started giving me problems. ...so I go back to mtn to find out I am about two months over the year I get to fix my phone and they can do absolutely nothing for me......I am so mad at samsung and autopage for not doing there job...I don't just have money laying around to pay for something I could of had fixed for free I have three kids I look after and home school at the same time...This is not fair on me and my children...why would I take away from them to fix something I should of had fixed for free coz it was part of the Samsung contact I took out at auto at the time.....I need this fixed please ASAP thanks</p>

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Replies (3)
Samsung South Africa
Samsung South Africa's reply14 Mar 2017, 11:11
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

Samsung South Africa
Samsung South Africa's reply14 Mar 2017, 11:11
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

's update15 Mar 2017, 20:06
Reviewer Update

When are you going to reply I have been so patien....when is somethin b going to happen....Please I have been nice and let it go for months now....This needs to be del with please ASAP