Attempting to ***** money

Read original post below as this is a repost from the 2nd of August, as samsung has still not given me and answer to my query. I had 3 different people call me, told me they will call me back with an answer..with this terrible service I have to now come to terms that you guys attempted to ***** my money, luckily I have had my debit order reversed..useless service

So samsung mobile care decided to debit my account for the amount of R69 for no reason today.. I contacted the call centre and nobody could give me an answer as to why this happened which leaves me with the impression samsung is trying to ***** my money..I contacted the call centre at 8am and was told I will be called back with feedback but nobody called..