1 reviews | Active since Oct 2019
ATT SAMSUNG
I recently got a note 10 plus on a contract from mtn. And after a month of using the phone it says that the battery temperature is to cold for the phone to charge. I've contacted samsung numerous of times and i get no response on what the issue many be.
So i went to samsung at the grove mall in pretoria around the 18th of December 2019 and after 4 hours spend they had no conclusion of what the issue may be. When i visited the store i wasn't the only Samsung customer with this issue on the phone. The guys at Samsung says that the charging unit got wet and the charger was inserted, after that he had it on the wireless charger and still nothing has changed.
I really think for a product of this price, this is unacceptable and that Samsung should recall the devices affected by this problem and replace them as this is clearly a problem on their side.
I read reviews on this matter and this isn't the second device with the same problem.
Samsung in other countries has replaced the phone for their customers without any hassles i can't see how we can't get any response.
We are sorry to hear about your experience. We would like to escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised. Please send us a private message with with your contact details or alternatively email us on tellus @ samsung . com. Kind regards, The SamsungSA Team:^ MM
We are sorry to hear about your experience. We would like to escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised. Please send us a private message with with your contact details or alternatively email us on tellus @ samsung . com. Kind regards, The SamsungSA Team:^ MM
I arrived at samsung 12h30 and only left 16h25 just to tell me that it didn't work? Another day spend and nothing got done. So i spoke to the manager at the store and he said we have to do a new phone request as they can find the problem..
So now they say it will take 2 weeks before anything can be done.
This morning i got a call from samsung electronics and when i ask her why it will take 2 weeks she rep**** " i don't know". So surely she's ***********. I requested to speak to someone in managemen numerous times and they always seems to be in a meeting according to them.
The lady at samsung electronics tells me if I'm bot willing to wait for 2 week they won't help me and that se will remove my complaint from the system...
This is pathetic
I arrived at samsung 12h30 and only left 16h25 just to tell me that it didn't work? Another day spend and nothing got done. So i spoke to the manager at the store and he said we have to do a new phone request as they can find the problem..
So now they say it will take 2 weeks before anything can be done.
This morning i got a call from samsung electronics and when i ask her why it will take 2 weeks she rep**** " i don't know". So surely she's ***********. I requested to speak to someone in managemen numerous times and they always seems to be in a meeting according to them.
The lady at samsung electronics tells me if I'm bot willing to wait for 2 week they won't help me and that se will remove my complaint from the system...
This is pathetic