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amanda.vollgraaff amanda.vollgraaff

1 reviews | Active since Mar 2017

18 Mar 2017, 08:54

Atrouses Service

<p>Sunday 12 March I went to Samsung in Tygervalley as my Samsung S6 screen was cracked and needed it to be replaced. I was told by the lady that if I broought the phone with my invoice the Monday morning they will replace the screen Monday. I got there Monday and handed in my phone and was advised that to be on the safe side I should come Tuesday morning to collect my phone. I phoned Tuesday morning and was advised that I should come and get my phone 16H00. I get there at 16H30 and was told that my phone is not ready. NO PHONE CALL or anything I wasted petrol money. I was then promised that I can come and get my phone Wednesday. Wednesday I get a call telling me that the screen was replaced but they broke my phone back cover when it came out of the oven. (I don't know what my phone did in a oven) and that they have ordered a new cover and I can get my phone on Friday 17 March 2017. I phone Friday morning and was advised that the phone still isn't fixed and that they will phone me back. At 15H40 I phone them and was told it's not fixed yet and once again I'm promised a phone call. WELL IT'S SATURDAY 18 MARCH AND I STILL DON'T HAVE A PHONE OR RECEIVED ANY PHONE CALLS.. I WANT MY PHONE AND COMPENSATION FOR ALL THE MONEY I'VE WASTED PHONING AND PETROL.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Mar 2017, 17:22
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA