1 reviews | Active since Mar 2017
Atrouses Service
<p>Sunday 12 March I went to Samsung in Tygervalley as my Samsung S6 screen was cracked and needed it to be replaced. I was told by the lady that if I broought the phone with my invoice the Monday morning they will replace the screen Monday. I got there Monday and handed in my phone and was advised that to be on the safe side I should come Tuesday morning to collect my phone. I phoned Tuesday morning and was advised that I should come and get my phone 16H00. I get there at 16H30 and was told that my phone is not ready. NO PHONE CALL or anything I wasted petrol money. I was then promised that I can come and get my phone Wednesday. Wednesday I get a call telling me that the screen was replaced but they broke my phone back cover when it came out of the oven. (I don't know what my phone did in a oven) and that they have ordered a new cover and I can get my phone on Friday 17 March 2017. I phone Friday morning and was advised that the phone still isn't fixed and that they will phone me back. At 15H40 I phone them and was told it's not fixed yet and once again I'm promised a phone call. WELL IT'S SATURDAY 18 MARCH AND I STILL DON'T HAVE A PHONE OR RECEIVED ANY PHONE CALLS.. I WANT MY PHONE AND COMPENSATION FOR ALL THE MONEY I'VE WASTED PHONING AND PETROL.</p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
