1 reviews | Active since Jul 2017
Atrocious services
I understand we are in trying times but if a company can't give you an answer about items ordered online then one should rather stay away from purchasing SAMSUNG PRODUCTS. MY HUSBAND UPGRADED ONE CELLPHONE CONTACT TO SAMSUNG GALAXY NOTE 20 ULTRA, APP**** FOR THE TV THAT COMES WITH IT AND THE R1000 GIFT VOUCHER. TV WAS ORDERED IN THE BEGINNING OF DECEMBER AND WE WERE TOLD 6-8 WEEKS DELIVERY STILL NO ANSWER!!!!!! ON 7 JANUARY 2021 WE ORDERED THE COVER FOR THE NOTE 20 AS THEY WERE PREVIOUSLY OUT OF STOCK, QUOTED 1-7 WORKING DAYS FOR DELIVERY, CALLED ON 15 JANUARY 2021 SPOKE TO Nwabisa AND SHE SAID SHE COULDN'T TELL US BECAUSE THE ITEM WASN'T COLLECTED AS YET. SHE PROMISES TO PHONE ME BACK TO LET ME KNOW WHAT IS GOING ON------____@@@@ I'M STILL WAITING FOR A PHONE CALL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
STILL NO CELLPHONE COVER WORKIN DAY 10 OF WE WERE PROMISES 1 - 2 WORKING DAYS!!@@!
STILL NO NEW ON THE TV @#$%
STILL NO CELLPHONE COVER WORKIN DAY 10 OF WE WERE PROMISES 1 - 2 WORKING DAYS!!@@!
STILL NO NEW ON THE TV @#$%