Atrocious Service for Samsung

If there was an options for -0 stars I would select that 10x over. I am absolutely loathed by the service I received from Samsung. I purchased a Samsung S23 at Telkom and I was told I will receive a R1000 voucher that was on the 21st of December I was told I will receive the vouchers with in 7 to 14 working its 48 days later and I still have not received anything. The agents that's been assisting me are just as ***********. I have always been a fan of Samsung all my gadgets and appliances are Samsung but after this experience Samsung has left a bitter taste in my mouth. At this point I am not even worried about the voucher it's about the PRINCIPAL!!!