SC
Stuart C
1 reviews | Active since May 2020
29 Jun 2020, 14:56
Atrocious Customer Service Broken TV within a couple months
I bought a TV unit on June 15 2019, 12 April 2020 dark patches start appearing on the unit. First initial complaint was also made on 12/4/2020. I was told nothing can be done until lockdown regulations eased.
17/06/2020 I AGAIN contacted them with the problem and was told to contact “***” which I did. I was asked to respond with address and contact details ao the technician can come out. This was on 19/06/2020.
I have since contacted Samsung on Facebook, twitter, sent multiple emails to “***” and have been flat out ignored. I’m stuck with a TV that’s still under warranty and nowhere is anyone responding to have it replaced.
Helpful (0)
Replies (2)0
Replies (2)Samsung South Africa's replyOfficial
29 Jun 2020, 14:58Good day Stuart ,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply29 Jun 2020, 14:58
Official
Good day Stuart ,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
SS
SC
Stuart C's updateReviewer Update
29 Jun 2020, 19:42Thank you.
SC
Stuart C's update29 Jun 2020, 19:42
Reviewer Update
Thank you.
