SC
Stuart C

1 reviews | Active since May 2020

29 Jun 2020, 14:56

Atrocious Customer Service Broken TV within a couple months

I bought a TV unit on June 15 2019, 12 April 2020 dark patches start appearing on the unit. First initial complaint was also made on 12/4/2020. I was told nothing can be done until lockdown regulations eased.

17/06/2020 I AGAIN contacted them with the problem and was told to contact “***” which I did. I was asked to respond with address and contact details ao the technician can come out. This was on 19/06/2020.

I have since contacted Samsung on Facebook, twitter, sent multiple emails to “***” and have been flat out ignored. I’m stuck with a TV that’s still under warranty and nowhere is anyone responding to have it replaced.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply29 Jun 2020, 14:58
Official
Good day  Stuart ,
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. 

We apologize for the inconvenience caused.
  
A senior customer service executive will contact you with further advise on this matter. 
 
Regards,
SamsungSA:
SS 

SC
Stuart C's update29 Jun 2020, 19:42
Reviewer Update
Thank you.