%$#@$%^& Samsung!

Received message to state my unit is ready and there is no cost involved. Arrived there on Sunday, they wanted me to pay R1200-00. When I queried this, they then wanted to have the phone for another decade as they wanted to put the broken screen back. I eventually paid the money (which I think is very unfair and unprofessional), only to find out that when I started the phone, someone else's profile was on there (WhatsApp, Gmail, Google Play Account), meaning someone has been using MY phone while I waited for more than three months. The phone is also not working as it is not picking up the cell reception (I have tested this with a cheap brand phone - the same sim card - and it works perfectly). I also noticed that the IMEI and serial number listed in previous communications are not the same as what's on the phone? This is the 2nd complaint as no-one responded to the first. I need someone Senior to phone me BEFORE 16:00 on 28/07 otherwise I'm reporting to Ombudsman, Consumer Council and taking legal action!<br> <br> I'm past the point of trying to negotiate.