Assessment fee charged

I took a camera in for repairs, it needed to have the battery lid replaced. I was made to pay R200, citing it is an assessment fee. i was phoned to be told that the camera will not be fixed as they cant find the part. Now upon my collection of the camera, i realised that since nothing was done on the camera, even to open it because of only the lead was broken, it was unfair to be made to pay R200 when nothing is being done on the camera. <br> <br> I then spoke to Jack who immediately dismissed my plea without even giving me a proper explanation of what assessment was done on the Camera. I therefore feel this is an unfair charge especially if nothing was done on the camera, let alone to fix it. <br> <br> I have the camera with me without being fixed, now this tell me one should never bother to bur Samsung products since even Samsung fail to fix and battles to repair their own product. This is disgusting to say the least and the service rendered to me leaves much to be desired.