Appauling Samsung Service 2021

Samsung after sales service is appauling. Basic spare parts is an issue. We bought a fridge much to our disappointment and a little spring in our door broke. We were sold the replacement spring by Samsung only to discover it doesn't fit. Long story short they then had to order this tiny little spring from head office (I don't know China!) which was in April 2021 and to date 25 October which we have been told that this little part is no longer being made😂. This part helps close my fridge door so this is unacceptable. I'm being pushed around from pillar to post with weak excuses and of course pathetic promises to give us some solution which is most definitely not forthcoming. Please people the after sales service is a joke only if your fridge is new maybe you stand a chance but now with COVID and lazy staff no one interested in actually helping their customers DON'T BUY SAMSUNG!!