Appauling SAMSUNG Appliances and Service

I am actually appauled by firstly Samsung South Africa, and secondly Hirsh Strubens Valley. I bought a top of the range Samsung washing machine in March 2017 from Hirsh. Within three months of having the machine, the problems began. I had over ten complaints on this machine, and on three occasions the technicians advised me that the drum on the machine was faulty. Samsung at that stage refused to replace the drum (whilst under warranty), and did "temporary fix ups". Now in July 2019, 3 months out of warranty, the drum totally packs up. Samsung point blank says your unit is out of warranty and you are liable for the costs. I had an LG washing machine prior to this, and it lasted me 7 years with not one complaint.