Appauled by Samsung

On the 11th March 2021, I contacted Samsung Customer Care Repair Centre10-17, Redlyn Business Park, 5 Riverhorse Pl, Riverhorse Valley, Durban, 4037 to seek assistance with my mom's fridge/freezer, as the freezer was not getting cold. I was assigned a technician who asked for my adress and I sent it to his cellphone number as per his request. Days went passed without a word from anyone, I then had to call again to find out why no one has come through, on the 13th March 2021 finally a technician came to my parents house who are both pensioners, checked the fridge and said that they had found the fault and will send through a quotation, the technician left we paid R525. 00 without a receipt of which I requested, and again I had to call numerous times to obtain the quotation of which I received on the 17th March 2021, I accepted the quotation via email, again the waiting game started, phone calls went unanswered, emails went unanswered, all I wanted was to be kept updated as to what's happening, I eventually got hold of the technician and asked to be kept updated as my parents needed to know what was happening this correspondence was on the 19th March 2021 the consultant came out to fit the part on the 29th March 2021, it was thereafter discovered that there was a further fault which was discovered by another service provider, the Samsung technician promised to return the next day as freezer was still not working, since the 29th March we have had no feedback and no correspondence, I have called and email with no joy, we will be observing our holy fasting month and we have no fridge, is this fair? Is this how Samsung treats their customers? I am appauled and have vowed to never purchase another Samsung product for as long as I live, we are sitting with a R20 000 ornament. We had the option of seeking assistance from any repair service provider but we chose to seek the service of Samsung as we trusted the Samsung brand and deemed your work as credible but I think that we would have better off, and it would have been much more affordable. I am chasing you like I'm asking for a favor.