KN
Kerusha N
1 reviews | Active since Feb 2020
29 Mar 2022, 19:01
Apparently no stock for a big Brand
I placed an order for an s22 plus green via telkom south africa ,however they sent me a black device because they felt like. Apparently they did not have stock of the green . However they processed my order willingly.
Please can someone advise on how come there is no stock for a specific color as this was pre-ordered.
I dont know how does Samsung south africa rely on telkom to provide the most ****ty service . Neither do they have stock of the earbuds they should be supplying on their promotion
Or does Samsung south africa not have stock of this too.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
29 Mar 2022, 19:07Good evening Kerusha ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply29 Mar 2022, 19:07
Official
Good evening Kerusha ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
31 Mar 2022, 12:04Good day Kerusha
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Kindly log your query with your service provider as they are in a position to advise accordingly.
Regards,
Samsung
:^NM
Kindly log your query with your service provider as they are in a position to advise accordingly.
Regards,
Samsung
:^NM
Samsung South Africa's reply31 Mar 2022, 12:04
Official
Good day Kerusha
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Kindly log your query with your service provider as they are in a position to advise accordingly.
Regards,
Samsung
:^NM
Kindly log your query with your service provider as they are in a position to advise accordingly.
Regards,
Samsung
:^NM
KN
Kerusha N's updateReviewer Update
05 Apr 2022, 10:12I have been contacted again by telkom ,saying they do not have stock at all of the s22 plus. And can only provide feedback at the end of the week of availability. Nobody from Samsung has contacted me neither has telkom.
Why is Samsung south africa just as useless as the service provider. Please contact me on *** .
I require a call back today as this is going on for 3 weeks now.
And to think you had hope in a brand . Turns out I was wrong again
Why is Samsung south africa just as useless as the service provider. Please contact me on *** .
I require a call back today as this is going on for 3 weeks now.
And to think you had hope in a brand . Turns out I was wrong again
KN
Kerusha N's update05 Apr 2022, 10:12
Reviewer Update
I have been contacted again by telkom ,saying they do not have stock at all of the s22 plus. And can only provide feedback at the end of the week of availability. Nobody from Samsung has contacted me neither has telkom.
Why is Samsung south africa just as useless as the service provider. Please contact me on *** .
I require a call back today as this is going on for 3 weeks now.
And to think you had hope in a brand . Turns out I was wrong again
Why is Samsung south africa just as useless as the service provider. Please contact me on *** .
I require a call back today as this is going on for 3 weeks now.
And to think you had hope in a brand . Turns out I was wrong again