rB
ruth B
1 reviews | Active since Jul 2018
29 Oct 2021, 14:02
Appalling service - Samsung South Africa
Once again we have an issue with our washing machine which was attending to on the 6th October 2021. On phoning the Samsung customer care, we were advised that the soonest a technician can attend to the fault is Thursday 4th October! Not sure why it takes so long for a technician to be assigned. Bearing in mind that we logged the fault on the 28th October. We bought this machine brand new on the 17th March 2020 and this is the 3rd time it has had a technical fault.
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Replies (4)
Samsung South Africa's replyOfficial
29 Oct 2021, 14:11 Good day Ruth,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply29 Oct 2021, 14:11
Official
Good day Ruth,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
rB
ruth B's updateReviewer Update
29 Oct 2021, 14:18Please advise the outcome urgently. I am sure you can appreciate that to have a 3rd issue with your product in just over a year is very disappointing and the poor technical service is extremely frustrating.
rB
ruth B's update29 Oct 2021, 14:18
Reviewer Update
Please advise the outcome urgently. I am sure you can appreciate that to have a 3rd issue with your product in just over a year is very disappointing and the poor technical service is extremely frustrating.
rB
ruth B's updateReviewer Update
29 Oct 2021, 14:34Correction - the soonest that a technician can attend to our issue is the 4th NOVEMBER which is a week after we logged the call. Talk about a shocking turnaround time!!!!
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ruth B's update29 Oct 2021, 14:34
Reviewer Update
Correction - the soonest that a technician can attend to our issue is the 4th NOVEMBER which is a week after we logged the call. Talk about a shocking turnaround time!!!!
rB
ruth B's updateReviewer Update
02 Nov 2021, 11:06we are still sitting with a non functioning washing machine and not further feedback. Please advise urgently as to when this will be attended to. Waiting until Thursday as suggested by the Samsung call centre is unacceptable - this will be 7 days since we logged the call!!!!
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ruth B's update02 Nov 2021, 11:06
Reviewer Update
we are still sitting with a non functioning washing machine and not further feedback. Please advise urgently as to when this will be attended to. Waiting until Thursday as suggested by the Samsung call centre is unacceptable - this will be 7 days since we logged the call!!!!