Appalling Service Samsung S6 faulty

You have my story which i complained about on the 10Dec and till today 28th Dec i still have NO PHONE. Its actually disgusting that Samsung keep selling these S6 phones knowing full well that they are problematic and HAVE A BATTERY LIFE SPAN PROBLEM!!! I want my S6 replaced i am sick and tired of waiting and I have written to the consumer council so will see what they have to say.. On the 10 Dec i was told someone would make contact with me till today NOBODY has and i can understand festive season but surely you have skeleton staff? Samsung will never be another choice of mine again and i will not recommend it and just reading all the complaints on Samsung i am wondering why!!! SICK OF WAITING ITS ALMOST 1 MONTH I HAVE NOT HAD A PHONE ITS NOW 4 MONTHS OLD AND YOU HAVE HAD IT FOR A WHOLE MONTH REPLACING THIS AND THAT AND THAT AND THAT!!! STOP WASTING MY TIME AND REPLACE IT <br>