Appalling Service- Samsung

I purchased a Samsung S21+ over a month ago. My claim for the ear buds was successively submitted. I have waited the 7-14 day waiting period. I have called multiple times to track my gift however no one has got back to me. This is extremely time consuming and more importantly costly. To be making multiple calls and no receiving any results is absolutely unacceptable. Many of the consultants have said they have escalated the matter however I have still not received the buds.

Not to mentioned my S21+ has been sent back twice due to technical issues being a brand new phone. I did not have a phone for 2 weeks which caused me to be offline from work and University. These are all major inconveniences. I expected some sort of compensation for this but I did not receive such. I am appalled and disappointed at such poor service