Appalling service, poor quality of washing machine

I purchased the Samsung washer/dryer (WD0704REU/XFA) in 2012... since the purchase I have had the same problem with the drying function whereby the part needed to be replaced. This is rather shocking and disappointing when one purchases Samsung as you would expect QUALITY and LONGER PRODUCT LIFE - which is certainly not the case as I use my washer 100 times more then what I would use the dryer.... <br> I have logged this with Samsung and spoken to SIyabonga at Voice of Customer Complaints who had agreed to pay for the part which I have had to fork out!!! This was agreed to via email and discussed on a number of occasions since FEBRUARY and too date, I have no joy!!! I paid and had the part replaced, only to find another part is broken! Your service is **********!!<br> On your website, you have the following slogan... \Smart washing and drying performance"- \""Through innovative"