1 reviews | Active since Mar 2019
Appalling Service from Samsung South Africa - Avoid Them!
I'm extremely disappointed with the service I've received from Samsung South Africa. As part of a promotion with Vodacom, I upgraded and received a voucher for a 75" Samsung UHD TV and a 5G router.
I registered my voucher on 19 November, but since then, it's been a nightmare. Despite multiple follow-ups via email, I've been met with complete silence. No acknowledgement, no update, nothing.
I also contacted the call center, and after being given a reference number, I was told that the matter would be escalated. But guess what? Still, no response!
It's now been over a week, and I'm still waiting for my TV. The lack of communication and service from Samsung South Africa is appalling. As a customer, I expect better.
Unless you enjoy being ignored and left in the dark, I'd advise against dealing with Samsung South Africa. Their service is non-existent, and their communication skills are laughable.
Vodacom, take note! Your partnership with Samsung South Africa is reflecting poorly on your brand as well.
Samsung South Africa, get your act together! Your customers deserve better.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
I've been waiting for my 75" Samsung UHD TV for 11 days now, and the silence from Samsung's staff is deafening. It's appalling that a brand as massive as Samsung can't even be bothered to communicate with its customers.
Their incompetence is staggering. I've followed up multiple times, and still, nothing. No update, no apology, no nothing. It's like they're intentionally ignoring me.
Samsung, are you kidding me? Your brand is supposed to represent quality and innovation, but your customer service is a joke. Get your act together and start treating your customers with some basic respect.
I've been waiting for my 75" Samsung UHD TV for 11 days now, and the silence from Samsung's staff is deafening. It's appalling that a brand as massive as Samsung can't even be bothered to communicate with its customers.
Their incompetence is staggering. I've followed up multiple times, and still, nothing. No update, no apology, no nothing. It's like they're intentionally ignoring me.
Samsung, are you kidding me? Your brand is supposed to represent quality and innovation, but your customer service is a joke. Get your act together and start treating your customers with some basic respect.