NP
Norman P
1 reviews | Active since Nov 2018
09 Dec 2019, 14:23
Appalling Service from Samsung
We purchased a Samsung Galaxy A2 Core cell phone to use in our business for receiving orders. This phone does not have an unchecked notification reminder alert, despite the User Manual saying it does. We want to return this phone to Samsung during the warranty period and exchange it for a device that does have the functionality we require. Samsung is an absolute nightmare to deal with as they issue a reference number, and nothing happens. Then I was given an escalation reference number, and still nothing happens. I have called them four times, and get absolutely nowhere. Promises are made, but nothing happens. Extremely poor service.
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
09 Dec 2019, 14:27Good day Norman P, We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. A senior customer service executive will contact you with further advise on this matter. Regards, SamsungSA:^NM
Samsung South Africa's reply09 Dec 2019, 14:27
Official
Good day Norman P, We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. A senior customer service executive will contact you with further advise on this matter. Regards, SamsungSA:^NM
Samsung South Africa's replyOfficial
10 Dec 2019, 13:25Hi Norman
Please send us a private message with your contact details or alternatively email us on ***.
Kind regards,
The SamsungSA Team:^LZ
Please send us a private message with your contact details or alternatively email us on ***.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's reply10 Dec 2019, 13:25
Official
Hi Norman
Please send us a private message with your contact details or alternatively email us on ***.
Kind regards,
The SamsungSA Team:^LZ
Please send us a private message with your contact details or alternatively email us on ***.
Kind regards,
The SamsungSA Team:^LZ
NP
Norman P's updateReviewer Update
11 Dec 2019, 13:29The poor service from Samsung continues - we received a request from them to send them a private message or email them on *********. The request for an e-mail address has still not been attended to, 24 hours later. I was also promised feedback telephonically by the end of the day two days ago - not a thing has happened.
NP
Norman P's update11 Dec 2019, 13:29
Reviewer Update
The poor service from Samsung continues - we received a request from them to send them a private message or email them on *********. The request for an e-mail address has still not been attended to, 24 hours later. I was also promised feedback telephonically by the end of the day two days ago - not a thing has happened.
NP
Norman P's updateReviewer Update
18 Dec 2019, 11:38Not a word from Samsung. Called them for follow-up, was promised that a Supervisor would call back - not a word. I have a reference number and an escalated reference number, but nothing is done, no-one gets back - what should one do ? Cannot believe how absolutely pathetic this is.
NP
Norman P's update18 Dec 2019, 11:38
Reviewer Update
Not a word from Samsung. Called them for follow-up, was promised that a Supervisor would call back - not a word. I have a reference number and an escalated reference number, but nothing is done, no-one gets back - what should one do ? Cannot believe how absolutely pathetic this is.
NP
Norman P's updateReviewer Update
29 Jan 2020, 14:02Yesterday, almost 2 months after lodging our complaint, having chased Samsung every week for feedback - because they do not come back to you when they say they will - we were informed that Samsung is unable to assist with an exchange nor an upgrade because 'the user manual is printed for global use, and some features and functions included in the manual are not supported by all model devices across countries'. End of story. Had they advised this 2 months ago it might have been easier to accept. Unbelievably poor service and customer communication.
NP
Norman P's update29 Jan 2020, 14:02
Reviewer Update
Yesterday, almost 2 months after lodging our complaint, having chased Samsung every week for feedback - because they do not come back to you when they say they will - we were informed that Samsung is unable to assist with an exchange nor an upgrade because 'the user manual is printed for global use, and some features and functions included in the manual are not supported by all model devices across countries'. End of story. Had they advised this 2 months ago it might have been easier to accept. Unbelievably poor service and customer communication.