Appalling Service at Samsung Repair Centre

<p>Re: Job Number ********** 807</p> <p>On 07 May 2017, I brought my mobile, a Samsung S6 Edge for service (broken screen) at the Waterfront Store.</p> <p>Unfortunately, the guy on duty (Lindoh) had no clue how to deal with the query because my phone was a new phone from an insurance claim and did not appear on the POP I had on me, (which he never even bothered to look at) I emailed him the insurance claim details to verify my statement.</p> <p>On Saturday the 13th ( 5 working g days later I went back to the store to follow up on my mobile , despite him having my email address and alternative contact number, no one bothered to call or email me to give an update on progress of the phone.</p> <p>I am most annoyed that I wasted my time talking to Lindoh who has no clue about customer experience and good service. My impression of Samsung has been tarnished, and as such will not be looking to use any of your products again.</p> <p>Furthermore, Lindoh’s inability to effectively communicate with me as customer has meant that I have had to be out of loop at work, incur the expenses of getting a new phone.</p> <p>To resolve this issue, I would appreciate you repairing my mobile ASAP , I have since spoken to Ndumiso at the Call Centre who has advised that the phone is no longer under warranty for screen repairs, if Lindoh knew what he was doing and actually bothered to check my POP he would have picked this up, but his first stance in life is to say no things cannot be done, please can you send me the quotation for how much it will cost to fix the screen and banking details for me to process payment.</p> <p> Attached are copies of my records, please let me know if anything else is outstanding.</p> <p>I look forward to your reply and a resolution to my problem and will wait until 4pm today before seeking help from a consumer protection agency.</p>