Appalling service and no feedback - Samsung Service Center! No answer.

The service from Samsung Smart Center in Century City Cape Town is absolutely appalling.

I checked my phone in on the 13th of February for a screen repair, only to be told that they did not have parts and will have to order it in. ETA 3 Days I was told.

2 months later and still nothing. No communication from Samsung either - unless I try and phone them and are lucky enough to get through, because there is NEVER any answer.

I would really appreciate a positive response. I have been a great Samsung supporter and promoter, but are rethinking my brand preference at the moment.

My contacts at the center is Durell.

This used to be a state of the art facility - I was shocked to see how it has deteriorated with poor service to go with it.