Appalling service

<p>I took my Samsung S7 which is barely 6months old with a software issue to the sandton city branch they supposedly fixed the issue, I was told to charge the phone once I got home which I did. The phone still did not turn on, I then called the following day and was referred to the branch at The Wedge called samasung smart care center. I then went to take phone in during my lunch break and had to wait 30mins to see the mangager after being told they can't fix it. I filled out the form and left the phone with the manager who said I will be contacted within 2-3working days, 2days later I revieced a call to ask if I was aware of the data loss, and I would receive a call once the phone was ready. Today I call (4days later) the branch on (011) ********** and no one could pick up my details or tell me if my phone was there. I waited for 40mins on the phone only to be told what they told me before that they can't pick up my details. I then waited again and left 2messages for the manager Pravin (not sure if the name is correct) and they assured me he will call me back before closing which I never received. I am appalled at the service I received when you buy a phone worth R 16 000! I don't expect for a 6month old phone to break anyway! Samsung's service is disgusting and something needs to be done! </p>