Appalling pathetic customer treatment

Once again after numerous calls and finally being told my TV will be delivered to me within 14 days still nothing!!!!!!!!! It has been over 14 working days and I have heard NOTHING...ABSOLUTELY NOTHING!!!!!!!!!!!!!!! NO email confirmation no order number no courier company details NOTHING!!!!! Nobody wants to give answers all I get from the consultants are we will call you back or we will get someone to call you back.... its absolutely pathetic how samsung has promotions but cannot keep to an agreement. IS THIS A **** SAMSUNG???????????????????????????????????????? EVERYTHING HAS BEEN DONE FROM SIDE INCLUDING USING HUNDREDS OF RANDS OF AIRTIME. ITS NOT OK!!!!!!!!!!!!!!!!!!!!!!!! I've called twice today leaving messages for a call back from consultants and its been hours and nobody gets back to you.... WHERE ARE THE MANAGERS SUPERVISORS OR COMPETANT EMPLOYERS OF SAMUSNG WHO CAN ACTUALLY DEAL AND ASSIST US AS CLIENTS WITH SIMPLE QUERIES AND FOLLOW UPS... SAMSUNG SOUTH AFRICA YOUR SERVICE FROM THE CALL CENTRE'S HAVE NOW BEEN CLASSIFIED AS THE WORST... MANY PEOPLE HAVE THE SAME QUESTIONS COMPLAINTS AND QUERIES.