Appalling customer service on an unresolved service request

Service Ticket number : ********** 198

I have been calling Samsung call centre for the past 3 weeks to action my service for a new part for my fridge.

Every time a call ( 3 times a week), I get the same shocking,complacent service - well "service" is actually an exaggeration because it is not existent.

I keep on being passed onto one person or the other who keeps on saying my service ticket still requires my approval- WHICH I GAVE ABOUT 1 MONTH AGO. The service tracking department keeps on trying to connect me with the service center who are never there. All I want simply is my part to be ordered and installed. Like I said, I gave this approval 1 month ago and nothing has become of this. I just got off the phone now, well actually the service tracking department gave me the same standard update that no one is answering and then she decided to drop the phone on me because the service department is not answering...fantastic service right? This is so dismal to put it mildly.

I mean, don't you (Samsung South Africa) want to make money???????? That is the point right of having limited warranty on fridges, which forces customers to fork out additional monies to fix appliances. So you would think there would be better service for someone???? As frustrated as I am to pay for a part , I am ACTUALLY WILLING TO PAY IF SOME CAN PROCESS MY REQUEST..................

NEXT STEPS From Samsung SA as you cannot expect me to call your call center at to speak to at least 3 service agents to come to the same conclusion - I have wasted way too much airtime.

Also I do not want a computer-generated response on this platform - that would be an insult to me and my character given what i have gone through over the past month with your service center.

Service Ticket number : ********** 198

PLEASE CONFIRM THE PART ORDER AND ARRANGE A TIME TO INSTALL.

This should be resolved by the end of this week as I know my CPA rights and will not rest until this get resolved at not additional time spent calling you guys.