Appalling customer service

I upgraded to a Samsung Galaxy S20 Note late last year, with my new phone I received a 32 inch Samsung tv all I had to do was submit my TV license and fill in my details on the Samsung members app.... simple right.... with this being done I was told that I cannot use my fiancé TV license I need one in my name, so I went and bought my mother inlaws TV on my name at the same time getting a TV license in my name. Once this was all done I sent through TV license I'd and supporting docs that the agent said was needed this was on the 28th December 2020. I then followed up once I returned to work only to find out my documents supposedly have not been received, I then sent them through again to the same email address *** the agent I spoke to said once she received the documents she will call me back. This again did not happen. I followed up again a month later and was told that it has been escalated to the management and will be sent to dispatch for urgent attention I received an email saying that the despatch with take 7 to 14 days before it gets handed to the courier there after a further 4 days and the courier will contact me... I have since moved and still no TV... I followed up again in March,April,May,June calling and sending emails . In June I received andl email that they will contact me as the complaint had been escalated and they are looking into the delays... to date after 2 emails since their last email I have not heard from Samsung. They have zero customer service and the agents constantly and consistently make empty promises. I myself work in a similar customer related industry and would have been fired long ago

Utterly disgusting service