YT
Yashmika T
1 reviews | Active since Sept 2017
18 Oct 2020, 11:04
Appalling customer service
A note 20 was purchased, as part of the deal a 32 inch Samsung TV can be redeemed via Samsung Members. The application has been submitted yet Samsung has taken almost a month to complete the approval to redeem. This is highly frustrating and tedious as the call center is of no help. They keep saying it was be escalated yet there's no feedback. I've also tried emailing ***
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Samsung South Africa's replyOfficial
19 Oct 2020, 09:18 Hi Yashmika
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Samsung South Africa's reply19 Oct 2020, 09:18
Official
Hi Yashmika
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ