1 reviews | Active since Aug 2012
Appalling customer and repair service!
Appalling customer and repair service!
I logged a repair on my wash and dyer about almost 5 weeks ago, since I only bought it at the end of last year and it was delivered about 8 months ago. So presumably it should still be under the warranty! Well 6 phone calls later, one video call inspection, one site inspection, and 2 call out repairs( and with the first on site repair, there arrived 3 repair men and all 3 still had the wrong idea of what was actually wrong with the washer and dryer) different and still no better of that the day I logged in the complaint!
Since that first day of the video call af the service department, I was told to show the serial code of the washer and dryer and if every thing was connected properly. The they still had the audacity to say that I must still let someone come and check the water pressure on the property before they book an authorized service repair.
SHOCKING!!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Your Samsung WD70TA046BX/FA repair has been cancelled.
If you require any further assistance, please call *** with reference ***
The latest response for not repairing the washer and dryer is due to sand in our water pipes, which comes from the local municipality!
Please explain why other houses in ou municipality district appliances isn’t faulty. Don’t they get the same water through there pipes?
Your Samsung WD70TA046BX/FA repair has been cancelled.
If you require any further assistance, please call *** with reference ***
The latest response for not repairing the washer and dryer is due to sand in our water pipes, which comes from the local municipality!
Please explain why other houses in ou municipality district appliances isn’t faulty. Don’t they get the same water through there pipes?