PC
Priscilla C
1 reviews | Active since Feb 2023
15 Feb 2023, 16:05
APPALLING CUSTOMER AFTER CARE SUPPORT FROM SAMSUNG
I had taken my Samsung Z3 Flip Mobile in for repairs at the Umhlanga Customer Care Centre due to LCD delamination . My phone still fell within the warranty period . This was clearly a manufacturers defect . Images were taken by the consultant of the minor scratches on the device and not a single photo of the actual LCD problem . Very convenient as a result my warranty was void due to those minor scratches which had no relevance to the actual LCD screen defect. Received a quote for approx R 10 000 to repair. What a ******* Samsung. This is an ongoing problem on this device with LCD Lamination. . This will be last the Samsung product I ever buy. Quality and customer service is appalling !
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Samsung South Africa's replyOfficial
15 Feb 2023, 16:07Good day Priscilla,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply15 Feb 2023, 16:07
Official
Good day Priscilla,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM