Appalling Back up Service

<p>Made payment of R2950.00 on 16/03/17 to contracted Samsung service and repair company. by 24/03/17 nobody had come out to repair the Samnsung fridge. Several emails were sent ********** and repair completed 27/03/17. Due to such poor service, inconvenience and loss of grocery due to fridge not being repaired as per promise by contracted company. I requested a gesture pf goodwill also to the fact that the very same problem was experienced last year when the Samsung glass plate stove packed up. I am still awaiting feedback to their email sent on 05/04/17 1:33pm stating "We’ll get someone from the complaints department to contact you." Cleary Samsung does not value their customer that are out of guarantee or warranty. I hope this is reviewed by customers so they wary of the back up service and do not fall victim to the same circumstance, think before you buy.</p>