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Tony F
1 reviews | Active since Apr 2020
12 Sept 2023, 17:49
Appalling after sales support. Disgusted.
I bought a Side by side refrigerator with plumbed water dispenser. From day one the water dispenser started to NOT dispense water. I logged an issue with Samsung Support via WhatsApp because the number only works on WhatsApp. Long story short, they have sent out their service provider 4 times now to "fix" the problem. It's still NOT fixed!! They just replace the same part over and over and expect a different result. This is appalling after sales service from such a prestigious brand. I will not buy another Samsung product ever again and will advise other not to. They just don't seem to care about customers. Go with Bosch rather.
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Replies (2)
Samsung South Africa's replyOfficial
12 Sept 2023, 17:50Good day Tony
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply12 Sept 2023, 17:50
Official
Good day Tony
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
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Tony F's updateReviewer Update
18 Sept 2023, 21:03I eagerly await that call and a final resolution. Thanks
TF
Tony F's update18 Sept 2023, 21:03
Reviewer Update
I eagerly await that call and a final resolution. Thanks