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VERONA N
1 reviews | Active since Dec 2009
07 Oct 2020, 10:27
Appalled Samsung Customer
I purchased a Samsung A31 in July 2020 with the knowledge that I will be able to redeem the free galaxy buds plus on the Samsung Members App. I redeemed the buds got myself a reference number CITD***, now I am sitting with a device that I don't especially like and no buds. I sit on the Samsung chat room about 3 times a week since I redeemed the buds trying to get someone to help me get the free item that was promised but no one at Samsung wants to take the time to assist me with this matter. I found this type of service abhorrent because Samsung advertises to their customers about all these items that you can redeem when you purchase a Samsung product but they don't follow through with the delivery nor do they even try to help with any issues that may arise.
this is my second review on Hello Peter, the 1st was done on the 25/09/2020, I immediately received a response stating that I will be contacted by the Samsung Promotions team to resolve this matter but to date I haven't received any feedback, calls, emails.
It seems to me that Samsung wants customers to buy their products but when it comes time for them to keep to their word and give away the items that were promised to said customers then they cannot be bothered to do that.
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Replies (4)VN
VERONA N's updateReviewer Update
22 Oct 2020, 09:43It's been 2 weeks and I still haven't received any correspondence, nor have I received a call from this supposed senior consultant to advise me on this matter. I have said this before and I will say it again, "It seems to me that Samsung wants customers to buy their products but when it comes time for them to keep to their word and give away the items that were promised to said customers then they cannot be bothered to do that".
Samsung cuckolds their customers by "stating there are free gifts with the purchases" but when it comes time to anti up and give away those supposed gifts then nothing comes from it.
The customers are then forced to write reviews, sit on Samsung chat rooms to try and sort this issue out, but all this is futile because Samsung will not go through with the word and give away the free gifts. They will just wear you down until you get fed up with the whole situation.
The other companies are much more honest, they advertise for a device with a free gift so you go to the store or take out a contract and you immediately get the free gift, you don't have to go onto their private app to redeem the gift then wait several weeks before you get an email asking you for the proof of purchase, which you send via email. Then when you send the proof and think ok, now I will receive me gift you wait another several weeks before you NOTHING happens because surprise there is no gift it was a **** to get to buy their product.
The other companies give you everything at the same time, no hassles to redeem things nor are there any delays in deliveries or asking to proof of payments. I mean come on, why verify the purchase again because when you redeem the item on the app, they ask you for the purchase invoice but then you have to send it again to prove what? because you already sent through the proof on the app.
Samsung cuckolds their customers by "stating there are free gifts with the purchases" but when it comes time to anti up and give away those supposed gifts then nothing comes from it.
The customers are then forced to write reviews, sit on Samsung chat rooms to try and sort this issue out, but all this is futile because Samsung will not go through with the word and give away the free gifts. They will just wear you down until you get fed up with the whole situation.
The other companies are much more honest, they advertise for a device with a free gift so you go to the store or take out a contract and you immediately get the free gift, you don't have to go onto their private app to redeem the gift then wait several weeks before you get an email asking you for the proof of purchase, which you send via email. Then when you send the proof and think ok, now I will receive me gift you wait another several weeks before you NOTHING happens because surprise there is no gift it was a **** to get to buy their product.
The other companies give you everything at the same time, no hassles to redeem things nor are there any delays in deliveries or asking to proof of payments. I mean come on, why verify the purchase again because when you redeem the item on the app, they ask you for the purchase invoice but then you have to send it again to prove what? because you already sent through the proof on the app.
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VERONA N's update22 Oct 2020, 09:43
Reviewer Update
It's been 2 weeks and I still haven't received any correspondence, nor have I received a call from this supposed senior consultant to advise me on this matter. I have said this before and I will say it again, "It seems to me that Samsung wants customers to buy their products but when it comes time for them to keep to their word and give away the items that were promised to said customers then they cannot be bothered to do that".
Samsung cuckolds their customers by "stating there are free gifts with the purchases" but when it comes time to anti up and give away those supposed gifts then nothing comes from it.
The customers are then forced to write reviews, sit on Samsung chat rooms to try and sort this issue out, but all this is futile because Samsung will not go through with the word and give away the free gifts. They will just wear you down until you get fed up with the whole situation.
The other companies are much more honest, they advertise for a device with a free gift so you go to the store or take out a contract and you immediately get the free gift, you don't have to go onto their private app to redeem the gift then wait several weeks before you get an email asking you for the proof of purchase, which you send via email. Then when you send the proof and think ok, now I will receive me gift you wait another several weeks before you NOTHING happens because surprise there is no gift it was a **** to get to buy their product.
The other companies give you everything at the same time, no hassles to redeem things nor are there any delays in deliveries or asking to proof of payments. I mean come on, why verify the purchase again because when you redeem the item on the app, they ask you for the purchase invoice but then you have to send it again to prove what? because you already sent through the proof on the app.
Samsung cuckolds their customers by "stating there are free gifts with the purchases" but when it comes time to anti up and give away those supposed gifts then nothing comes from it.
The customers are then forced to write reviews, sit on Samsung chat rooms to try and sort this issue out, but all this is futile because Samsung will not go through with the word and give away the free gifts. They will just wear you down until you get fed up with the whole situation.
The other companies are much more honest, they advertise for a device with a free gift so you go to the store or take out a contract and you immediately get the free gift, you don't have to go onto their private app to redeem the gift then wait several weeks before you get an email asking you for the proof of purchase, which you send via email. Then when you send the proof and think ok, now I will receive me gift you wait another several weeks before you NOTHING happens because surprise there is no gift it was a **** to get to buy their product.
The other companies give you everything at the same time, no hassles to redeem things nor are there any delays in deliveries or asking to proof of payments. I mean come on, why verify the purchase again because when you redeem the item on the app, they ask you for the purchase invoice but then you have to send it again to prove what? because you already sent through the proof on the app.
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VERONA N's updateReviewer Update
10 Nov 2020, 12:32Samsung gave me a reference number which is *** to keep me quiet, but no one from the service customer centre has tried calling or emailing me to help me with my issue. Like i stated on my previous review, if I don't get the free galaxy buds+ then i want to return my device, because i only purchased the device for the free buds.
this is absolutely pathetic service from one of the most reputable companies in the world
this is absolutely pathetic service from one of the most reputable companies in the world
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VERONA N's update10 Nov 2020, 12:32
Reviewer Update
Samsung gave me a reference number which is *** to keep me quiet, but no one from the service customer centre has tried calling or emailing me to help me with my issue. Like i stated on my previous review, if I don't get the free galaxy buds+ then i want to return my device, because i only purchased the device for the free buds.
this is absolutely pathetic service from one of the most reputable companies in the world
this is absolutely pathetic service from one of the most reputable companies in the world
Samsung South Africa's replyOfficial
10 Nov 2020, 16:18Hi Verona, sorry for not replying sooner. I have requested urgent feedback with the relevant departments and will provide feedback soon.^NM
Samsung South Africa's reply10 Nov 2020, 16:18
Official
Hi Verona, sorry for not replying sooner. I have requested urgent feedback with the relevant departments and will provide feedback soon.^NM
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VERONA N's updateReviewer Update
02 Dec 2020, 10:46On the 10/11/2020 I received a reply stating that I will receive urgent feedback regarding my so called "free gift". It is now the 02/12/2020 and since I haven't received the gift nor have I received this supposed call. This is absolutely unbelievable. I have to take time out of my busy work day to complain about one of the largest companies in the World.
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VERONA N's update02 Dec 2020, 10:46
Reviewer Update
On the 10/11/2020 I received a reply stating that I will receive urgent feedback regarding my so called "free gift". It is now the 02/12/2020 and since I haven't received the gift nor have I received this supposed call. This is absolutely unbelievable. I have to take time out of my busy work day to complain about one of the largest companies in the World.