Appalled by the inadequate aftersales service

I bought a Samsung fridge from an appliance store in January 2015. On Monday, 12 October 2015 (9 months later) I arrived home with all the food in the fridge warm & defrosted despite the fact that the fridge was on. I contacted the store where I bought the fridge to inform them of the breakdown, they then logged the call with Samsung who would follow up and handle the repairs. I received a phone call from Samsung Customer Care shortly thereafter who asked a few questions about the fridge then said that they would let me know when the repairs would take place, ***. Today, 21 October, still no-one has come out to fix my fridge. I have been waiting for 9 days. Yesterday I received a call from Samsung though informing me that they have, since last week, been trying to contact the service provider that they contract the repairs out to in my area to no avail. More than a week without a fridge and all the money wasted from having to throw away all that food, not to mention all the back and forth phone calls, goes beyond inconvenient, especially when it regards something as essential as a fridge regardless of who they contracted the repairs out to.