ANSWER THE PHONE!!!!!!

I honestly have no idea why the 14th avenue branch has a contact number ! All I want to do is follow up on the status of my phone repair . I have waited a week and two days now with no response ! I have tried numerous times to contact the 14th avenue branch, however it seems they are avoiding their duty. I then have to resort to calling your call centre and be sent from pillar to post REF number: *** on recent call , and then be told to go into the branch to check , what is the point of giving me a reference number then?? I actually work and do not have time to drive all the way there to 14th avenue to find out the status of my phone , further more I have to waste some time typing out a complaint to get a response from you guys. I want a response on the JOB number SS140449 .You guys should also look into why that number is never attended to ( ***5). It would save you guys less angry customers and now i have become that customer you guys are so fond of . I'm sure there are plenty people just like me that have experienced the same thing, but just never went through the trouble of writing a complaint because its a mission.