PB
Peter B
1 reviews | Active since Jan 2021
20 Jan 2021, 10:51
Another unhappy customer
I got a Note 20 in September which supposedly came with a wireless charger/UV sterilizer. I filled in the online registration with all the requirements and got a reference number back, 290RQ54I0. That was the last I heard from Samsung. I have: a. I have phoned *** 17 times (average about 10min each) and get all sorts of promises that I would get sorted out. b. Emailed *** and *** 28 times c. Tried to sort out at the Samsung shop Still waiting. Can I get Samsung's account details so that I can invoice them for: a. My calls b. My time wasted trying to get this sorted. c. The actual wireless charger/UV sterilizer. A pity that a great product is let down by non existent service.
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Replies (2)
Samsung South Africa's replyOfficial
20 Jan 2021, 10:52Good Day Peter,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply20 Jan 2021, 10:52
Official
Good Day Peter,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
PB
Peter B's updateReviewer Update
01 Feb 2021, 16:12Thanks Hellopeter and Samsung. Finally arrived !!
PB
Peter B's update01 Feb 2021, 16:12
Reviewer Update
Thanks Hellopeter and Samsung. Finally arrived !!