Another Samsung Voucher ****

My husband bought a Samsung washing machine for me at Makro Port Elizabeth last year and he received the offer of a R4000 reward voucher from Samsung Buy & Get at the time of my purchase. After having to go through an immense amount of admin and frustration for nearly a year, he eventually received confirmation that he would now qualify for the voucher and received a voucher redemption code. He decided on the 'flight' option for his voucher and proceeded to go through another lengthy, tedious process to get the flights booked (PE to Cape Town return flights in April). Only to be informed by the Kulula agent (whom Samsung Buy & Get informed him he should make the booking with) that Comair was in business rescue and that Kulula did not fly from PE to CT so she couldn't assist us - this was in February this year. When my husband queried this with Samsung Buy & Get he was informed that this was not true and that Comair were no longer in business rescue from the 15th January 2021. Samsung Buy & Get went on to inform my husband that there was nothing they could do about this now as the period had expired - even though my husband had made the flight bookings within the voucher period. In fact the booking was made on 8th February and the Kulula agent responded to him on 9th February that she couldnt assist. The Kulula agent had in fact informed him that he had until the end of February to complete the booking. I see that other people have also been ****med by the promise of this voucher by Samsung - it is outrageous and seriously disappointing that such a well-know brand treats its customers this way. It is quite evident that Samsung does not take its customer service or promises seriously! Unless my husband receives a resolution on this issue, we will make a point of never buying a Samsung product again and will splash our concerns all over social media!!