MH
Mushhooda H
1 reviews | Active since Mar 2017
13 Apr 2023, 11:49
Annoyed!
Once again I find myself here and I see I am not the only with this complaint regarding purchasing the S23+ device and not receiving the promotional item. I sent an email on Tuesday with no response obviously. So what exactly is happening? Is Samsung not going to take any responsibility for supposedly not having stock. They were quick to convince me to finalize the application for the phone but now are not coming through with what was promised.
Helpful (0)
Replies (6)0
Replies (6)
Samsung South Africa's replyOfficial
13 Apr 2023, 11:53Good day Mushhooda
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply13 Apr 2023, 11:53
Official
Good day Mushhooda
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
MH
Mushhooda H's updateReviewer Update
13 Apr 2023, 12:29Instead of a reply actually do something.
MH
Mushhooda H's update13 Apr 2023, 12:29
Reviewer Update
Instead of a reply actually do something.
Samsung South Africa's replyOfficial
13 Apr 2023, 13:16 We do apologize for the inconvenience and undue frustration, this has caused.
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our promotion team we'll be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our promotion team we'll be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply13 Apr 2023, 13:16
Official
We do apologize for the inconvenience and undue frustration, this has caused.
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our promotion team we'll be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our promotion team we'll be in contact with you.
Kind Regards,
Samsung ZA
;^NM
MH
Mushhooda H's updateReviewer Update
13 Apr 2023, 13:51All I want is a solution for not getting the tab as promised. I as the consumer did everything on my end and now Samsung is doing nothing. Surely they can then give a substitute or something.
MH
Mushhooda H's update13 Apr 2023, 13:51
Reviewer Update
All I want is a solution for not getting the tab as promised. I as the consumer did everything on my end and now Samsung is doing nothing. Surely they can then give a substitute or something.
Samsung South Africa's replyOfficial
13 Apr 2023, 14:07We have sent you an email to the email address you provided on this post.^NM
Samsung South Africa's reply13 Apr 2023, 14:07
Official
We have sent you an email to the email address you provided on this post.^NM
MH
Mushhooda H's updateReviewer Update
13 Apr 2023, 14:47I received it thanks. Awaiting an response to my email. When will I receive it and to which address?
MH
Mushhooda H's update13 Apr 2023, 14:47
Reviewer Update
I received it thanks. Awaiting an response to my email. When will I receive it and to which address?