Angry SAMSUNG BluRay Customer

I am an unhappy client, I have a samsung BluRay device that stopped working (started looping) on the 20th June 2020. Upon doing my own research, I found that it happened to multiple devices across the world. I then took my device to a repair centre, they could not repair it as they have no repair parts. Next i launched my complaint with Samsung, as it was certainly not my fault. They told me they are in the process of conducting a recall (Over 2 weeks ago), that I should take my device again to a repair centre, and upon calling the repair centre MM All electronics, there is no communication from Samsung on what should they do with devices. I am being taken back and forth by Samsung, according to consumer protection act I am being taken advantage as a customer since it cannot be a coincidence that all devices broke in the same day all over the world and 3 weeks later Samsung has still not acted. I did not buy my device not to use it just because someone is lazy to initiate a recall. Whether my device is in warantee or not that is out the question, they are liable as a Manufacture to what happened to my device. Daily I get multiple calls from World class Friendly Samsung personnel, but its of no use if my device is not repaired or replaced.