Angry customer

I am really tired of Samsung and their employees that are so unhelpful. I spent 20 minutes on the phone with Prudence Mogogane and i kept repeating myself all over again. I told you i cannot book in my phone with you people because they said they will charge me R3000 if i book it in in Century City.... now Prudence is telling me to book the phone in when i was told that i will have to pay in R3000 when i book it in.

Really now Samsung??????????????????????????????????????