And still they dont accept responsibility

So I logged a complain and receive a reference number ***. They tell me they phoned - no missed calls on my phones. So I phoned. Come on Samsung to tell me that you can do nothing about this issue is a joke. Why then phone me - because you don't have an answer. <br> So the forced update, to be told to wipe my phone, then stuff up my contacts and downloading two programs with my data to try and fix your stuff up is not your problem. Come on! AND the promised phone call I was promised today did not take place again!