CG
Chris G

1 reviews | Active since Jan 2016

26 Jan 2016, 20:41

An Unhappy Samsung Customer

Good day <br> <br> A very unhappy Samsung customer<br> <br> For as long as I know Samsung has been the best in the market. When it comes to audio visual entertainment Samsung is the way to go, but today my prospective changed on Samsung.<br> I have purchased a Samsung Blu Ray 5.1 Home theatre system which worked wonderful until it went dead so I said no problem I will get it fixed. Check my receipt and confirmed it is out of warrantee, not a problem will pay cash for the repair. I booked the unit at an authorized Samsung repair agent and would think that they will solve my problem. It was with the agent for a few days with no feedback until I called to check what's the delay only to find out that Samsung don't make parts anymore. Now I am stuck with an expensive piece of equipment that don't work. Which makes you wonder if this is going to happen to all the other Samsung equipment throughout my household. Why does Samsung stop making parts for a fairly new piece of equipment. <br>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply27 Jan 2016, 09:28
Official
Hello Chrisy.gov,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon. The ticket number is ***.


Regards

Samsung S.A