Amazing Useless Service

I have now sent my Galaxy buds for 3 repairs in less than 6 weeks, finally after much discussion and inconvenience, I was granted a replacement. According to the repair store I cannot get this replacement as I do not have my proof of purchase. The buds were given with an s10 contract so there is no proof of purchase! Samsung is truly a useless brand and a waste. The aim right now is to STAY AT HOME, Samsung has obviously missed this message and encourages numerous visits to public places, it is like Samsung is promoting spreading the virus! This is my 2nd post in a week and I still have not received a call from Samsung. Your service is truly amazingly useless, keep up the great work!