PT
Pahlo T

1 reviews | Active since Apr 2017

06 Apr 2021, 12:58

Amazing Service at Samsung Riverhorse Valley

I would like to take a moment to appreciate the service excellence I received from Samsung Customer Care & Repair Centre this morning at River Horse Valley-Durban,at counter 4 with Xolile(Service Centre Rep.).Her welcome was polite and professional with her sense of urgency in addressing customer issues,mind-blowing.

I had an issue with the "ear speaker" on my S9+,I could hardly hear the caller on the other end,which led me to use "loud speaker" when conducting both personal and professional calls(with that said my phone is my office,my bank,it's everything).I was still conditioning myself for being without a phone for 2 or 3 days and Xolile(Xo") came to the rescue and sorted out my concern in 10 minutes and not 3 days.

You are a Super Star,Xolile!!.You make us,Samsung proud clients really happy to be a part of the Samsung family.With service like this,why would I consider the "fruit" company for my electronic needs(Lol!)

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply06 Apr 2021, 13:02
Official
 
Good Day Pahlo,

Thank you for an awesome review.

We really appreciate you taking your time to share your experience with us.

We will share your feedback with Xolile.

Kind Regards, 
Samsung ZA 
SS 


Samsung South Africa
Samsung South Africa's reply06 Apr 2021, 13:04
Official
Good Day Pahlo,

Thank you for the kind words. We’re so happy your visit at the River Horse Valley-Durban went so smoothly. 

We'll share your feedback with the Samsung Customer Care & Repair Centre.

Kind Regards,
SamsungZA
NM