EvdH
Eric van der Horst

1 reviews | Active since Jan 2013

17 Mar 2016, 14:17

Almost two months

Got my Samsung 40 inch TV replaced at Nu World after a ******* at my home after 1 year and 3 months the TV start getting darker at the bottom of the screen, I booked it in with Nu World Menlyn on 2016/01/27 and up to today 2016/03/17 I had no feedback from Nu World I have phoned numerus times and always the same answer \they are waiting for parts\" and is not their fault but Samsung, thus I'm now complaining about Samsung taking so long to fix a TV under warranty between Nu World and Samsung someone is to blame as this is unacceptable, I will next time never use a Samsung product again My small LG TV is now 6 years old and still going strong!<br> <br> "

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Mar 2016, 16:44
Official
Hello EricPBHS,

Good day Eric

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind Regards

Samsung SA