1 reviews | Active since Sept 2017
ALMOST 6 MONTHS FOR A FREE SCREEN REPAIR !!!!
My S6 went in to the Cpt Waterfront branch end of March for a free screen repair. After many phone calls, store visits and even a facebook rant, I STILL dont have my phone and we are going in for 6 months now. I have spoken to the area manager for western cape, Charlotte Simelane Roji who says that she has spoken to her manager (Alexandria/Alexandra ) BUT STILL NO PHONE. This is UNACCEPTABLE and exceptionally BAD SERVICE. Today i tried calling Charlotte 4 times and her phone just goes to voicemail. What can i do ?
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA