Almost 3 weeks,still waiting for a quote on repair

Booked in my daughter's tablet for repairs on 19 May 2015, cracked screen. Was promised that I would receive a quote via email. To date I have received nothing. I've tried several times to get hold of Samsung Brooklyn on ***/6 (no quoted on Service Request) without any success. \ The requested number is not available at present...". <br> On 1 June 2015"