Almost 2 months now and still no value pack.

<p>My daughter upgraded to a S8 on the 20th May, She was told that part of the offer was the receipt of a value pack with free cover, screen protector etc. All she had to do was request it through Samsung rewards. That is where the problem all started. -The app promised delivery within 1 to 3 weeks. On the 26th May,she received an email from ********** congratulating her on the purchase of her new phone and her order for the Accessory Kit was successful.Then they indicated that they were experiecing a backlog with stock been dispatched due to the public holidays in April. They said the order would be sent in the next few days,</p> <p> </p> <p>Guess what,on the 05 June she gets an email saying that the courier needed new delivery information because they could not find the address for the company Mixtelematics because they could not locate it. You send emails and and all you get is a ticket number.She has trails of email communication of between herself and Rewards but still no one has even contacted her.It is now over 1 month and she still has not received her value pack. She called Samsung and was told a supervisor was going to contact her, no supervisor called her up until today.</p> <p> </p> <p>This kind of service is pathetic and appalling...</p>