WT
Wessel T
1 reviews | Active since Jul 2011
08 Oct 2022, 21:23
All Samsung products are not worth getting l
I have the following Samsung products, TV, Note 20Ultra, Smart washing machine that just does not do what they are supposed to do. The phone is by far the worst phone ever I'll rather take the exploding devices than this piece of ****. The TV will not send sound signals to either of my amplifiers... Have to restart several times before it works. Washing machine has never been able to link to my Wi-Fi even after trying to get assistance from someone who just reads from a troubleshooting paper at Samsung support.
I'll be going over to an IPhone and LG on all my other appliances. Samsung has definitely dropped the ball. Their products is the upmost **** and their support is a joke
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
10 Oct 2022, 07:39Good day, Wessel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Samsung South Africa's reply10 Oct 2022, 07:39
Official
Good day, Wessel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
WT
Wessel T's updateReviewer Update
13 Nov 2022, 06:09Just an update. Samsung had 2 different people contact me to tell me that they are sorry... That done nothing to the problem. The TV doesn't find the WiFi and unfortunately I threw the **** Note 20 and missed the TV entirely. The phone is s**** now so just waiting for my upgrade date and will be getting a different brand as Samsung support is non existing or as useless as their entire product range. If you have any positive feedback contact me either via email or on my cell
WT
Wessel T's update13 Nov 2022, 06:09
Reviewer Update
Just an update. Samsung had 2 different people contact me to tell me that they are sorry... That done nothing to the problem. The TV doesn't find the WiFi and unfortunately I threw the **** Note 20 and missed the TV entirely. The phone is s**** now so just waiting for my upgrade date and will be getting a different brand as Samsung support is non existing or as useless as their entire product range. If you have any positive feedback contact me either via email or on my cell
WT
Wessel T's updateReviewer Update
13 Nov 2022, 06:10Here is the list of my Samsung products, just to show how big a fan of Samsung I used to be.
Samsung ecobubble 7 kg model: WD70J5410AX
Samsung Microwave Model: ME6194ST
SAMSUNG TV Model: UA55TU7000K
SAMSUNG DEX pad model: EE-M500
SAMSUNG Note 20 Ultra 5G model: SM-N986B/DS
Samsung Gear sport.
Needless to say I bought a lot of Samsung products over the years. I started with a Samsung galaxy 3 and from there stuck with it. I even got my friends off of their IPhone's to Samsung. Now I have a problem and Samsung just calls to say sorry. The first person who called me told me that it was escalated... When I called a week later nothing like that was noted on the system.
Please get back to me ASAP.
Samsung ecobubble 7 kg model: WD70J5410AX
Samsung Microwave Model: ME6194ST
SAMSUNG TV Model: UA55TU7000K
SAMSUNG DEX pad model: EE-M500
SAMSUNG Note 20 Ultra 5G model: SM-N986B/DS
Samsung Gear sport.
Needless to say I bought a lot of Samsung products over the years. I started with a Samsung galaxy 3 and from there stuck with it. I even got my friends off of their IPhone's to Samsung. Now I have a problem and Samsung just calls to say sorry. The first person who called me told me that it was escalated... When I called a week later nothing like that was noted on the system.
Please get back to me ASAP.
WT
Wessel T's update13 Nov 2022, 06:10
Reviewer Update
Here is the list of my Samsung products, just to show how big a fan of Samsung I used to be.
Samsung ecobubble 7 kg model: WD70J5410AX
Samsung Microwave Model: ME6194ST
SAMSUNG TV Model: UA55TU7000K
SAMSUNG DEX pad model: EE-M500
SAMSUNG Note 20 Ultra 5G model: SM-N986B/DS
Samsung Gear sport.
Needless to say I bought a lot of Samsung products over the years. I started with a Samsung galaxy 3 and from there stuck with it. I even got my friends off of their IPhone's to Samsung. Now I have a problem and Samsung just calls to say sorry. The first person who called me told me that it was escalated... When I called a week later nothing like that was noted on the system.
Please get back to me ASAP.
Samsung ecobubble 7 kg model: WD70J5410AX
Samsung Microwave Model: ME6194ST
SAMSUNG TV Model: UA55TU7000K
SAMSUNG DEX pad model: EE-M500
SAMSUNG Note 20 Ultra 5G model: SM-N986B/DS
Samsung Gear sport.
Needless to say I bought a lot of Samsung products over the years. I started with a Samsung galaxy 3 and from there stuck with it. I even got my friends off of their IPhone's to Samsung. Now I have a problem and Samsung just calls to say sorry. The first person who called me told me that it was escalated... When I called a week later nothing like that was noted on the system.
Please get back to me ASAP.
WT
Wessel T's updateReviewer Update
13 Nov 2022, 06:14Got no response from Samsung since 10 October. Guess they just don't care about clients at all. I think they just have support agent that read from a script to tell you that the issue has been escalated to get you calm. Shame on you Samsung South Africa
WT
Wessel T's update13 Nov 2022, 06:14
Reviewer Update
Got no response from Samsung since 10 October. Guess they just don't care about clients at all. I think they just have support agent that read from a script to tell you that the issue has been escalated to get you calm. Shame on you Samsung South Africa
WT
Wessel T's updateReviewer Update
29 Nov 2022, 21:24Eventually got a call from Samsung South Africa. Needless to say a total waste of time. Not getting back to me as my complaint was "escalated" and me then cracking my phone screen. They just rep**** that I should have taken my affected products to a service centre but now that my screen is cracked warranty is void.
Any other country would have contacted sooner to sort the multiple issues and seeing that they did not respond at least would have offered to repair the screen or even replace the defective device. But as South Africa is a country that service is a thing of the past there is just no need to have any customer service any more.
Samsung South Africa you are honestly the worst client service provider!
Any other country would have contacted sooner to sort the multiple issues and seeing that they did not respond at least would have offered to repair the screen or even replace the defective device. But as South Africa is a country that service is a thing of the past there is just no need to have any customer service any more.
Samsung South Africa you are honestly the worst client service provider!
WT
Wessel T's update29 Nov 2022, 21:24
Reviewer Update
Eventually got a call from Samsung South Africa. Needless to say a total waste of time. Not getting back to me as my complaint was "escalated" and me then cracking my phone screen. They just rep**** that I should have taken my affected products to a service centre but now that my screen is cracked warranty is void.
Any other country would have contacted sooner to sort the multiple issues and seeing that they did not respond at least would have offered to repair the screen or even replace the defective device. But as South Africa is a country that service is a thing of the past there is just no need to have any customer service any more.
Samsung South Africa you are honestly the worst client service provider!
Any other country would have contacted sooner to sort the multiple issues and seeing that they did not respond at least would have offered to repair the screen or even replace the defective device. But as South Africa is a country that service is a thing of the past there is just no need to have any customer service any more.
Samsung South Africa you are honestly the worst client service provider!