MH
Michelle H

1 reviews | Active since Feb 2015

11 Dec 2018, 09:46

All lies!

So these people came to our offices with big promises and told us our current telephone supplier is closing down (IP Solutions). They promised us a better, cheaper service. The very first thing we asked them is if International calls are included cause that is our main business. They said absolutely! Well, what a load of bull! We have to pay extra for international calls which is now between R2000 and R10000.00 per month. We are very unhappy and want to cancel our contract but the person dealing with this does not even bother to contact us.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply11 Dec 2018, 10:37
Official
 Good day  Michelle We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter.  Regards,
SamsungSA:^SS 
Samsung South Africa
Samsung South Africa's reply11 Dec 2018, 11:15
Official
Good day Michelle
Herewith your reference number:    
***
Regards,
SamsungSA:^LZ